FREQUENTLY ASKED QUESTIONS

The Box Club is our monthly subscription experience created for customers who love discovering new Southland Roots pieces. Each month, members receive a surprise clothing item along with a special bonus or goodie.

Your current Box Club price is displayed on the Box Club subscription page. Pricing may vary depending on the subscription option selected. Any applicable taxes or shipping charges will be shown during checkout.

Every box includes a surprise Southland Roots clothing item. Depending on the month, your box may also include an additional Southern-inspired bonus item or special goodie.

Box Club orders are prepared according to the monthly subscription schedule. Processing and delivery times can vary, so please check your order confirmation and shipping notification for the most accurate delivery information.

The Box Club is designed around the element of surprise, so individual box items are generally selected for you. Product details and available options will be communicated whenever a particular month requires a selection.

New Box Club updates and announcements are shared through our website and customer communications. Keep an eye on our latest updates so you don't miss new designs and monthly releases.

You can manage or cancel your subscription through the subscription management options provided with your account or subscription confirmation. If you need help, contact us before your next billing date and we'll be happy to assist.

Shipping costs are calculated based on your order and delivery destination. The available shipping options and exact cost will be shown during checkout before you place your order.

International shipping availability depends on the destination and the shipping options currently offered at checkout. Enter your delivery address during checkout to see the options available for your location.

Orders are processed as quickly as possible. Processing time can vary during launches, holidays, promotions, and Box Club release periods. Your shipping confirmation will contain tracking details once your order leaves our facility.

Yes. Once your order has shipped, you'll receive a shipping confirmation with tracking information when tracking is available. You can use that information to follow your package.

Available payment methods are displayed at checkout. Depending on your location and device, available options may include major credit and debit cards and supported digital payment methods.

Payment is generally authorized or processed when your order is placed. For subscription orders, future charges follow the billing schedule associated with your subscription.

If your order or subscription supports payment updates, you can update your payment details through the available account or subscription management options. If you need assistance, contact our support team.

If a payment cannot be completed, your order or subscription may be placed on hold until a successful payment is received. Please check your payment details or contact your payment provider and reach out to us if you need help.

Returns are accepted according to the store's current return policy and eligibility requirements. Please make sure your item meets the applicable condition and timeframe requirements before starting a return.

Exchanges may be available for eligible items depending on inventory and the store's current exchange policy. Contact us before sending your item back so we can help with the correct process.

Contact our support team with your order number and the reason for your request. We'll provide the appropriate return or exchange instructions based on your order and eligibility.

Gift card availability depends on the current store setup. Please visit the gift card section of the website to see the currently available options.

If a waitlist is available, you'll find the waitlist option on the relevant Box Club page when the subscription is full. Enter your details to receive an update when space becomes available.

Our current store policies, including shipping, returns, privacy, and terms information, can be accessed through the policy links provided on the website.

You can reach our team through the Contact page on the website. Please include your order number when contacting us about an existing order so we can help you as quickly as possible.