1. Information We Collect

When you visit our website, place an order, join our Box Club, or contact us, we may collect information such as:

• Your name
• Shipping and billing address
• Email address
• Phone number
• Payment and billing information
• Order and purchase information
• Subscription information
• Information you provide when contacting us

We may also automatically collect certain information about how you use our website, such as your device type, browser, IP address, pages visited, and general website activity.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process Box Club subscriptions and payments
• Ship products to you
• Communicate with you about your orders or subscription
• Respond to customer questions
• Provide customer service
• Send important information about your account or purchases
• Improve our website, products, and customer experience
• Prevent fraud or unauthorized activity
• Comply with applicable laws and legal requirements

If you choose to receive marketing emails or other promotional communications, we may use your email address to send information about new products, Box Club updates, launches, promotions, and other Southland Roots Co. news.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message.

3. Payment Information

Payments made through our website are processed through our payment providers.

Southland Roots Co. does not need to directly store your full credit or debit card number to process your order. Payment information may be securely handled by our payment processing providers.

4. Subscription Information

If you join the Southland Roots Co. Box Club, we may collect and use information necessary to manage your subscription, including your name, contact information, shipping address, subscription status, and payment-related information.

Your payment method may be charged automatically according to the subscription terms you agreed to when joining.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, and improve your shopping experience.

Third-party services used on our website may also use cookies or similar technologies for analytics, advertising, payment processing, or other website functions.

You may be able to adjust cookie settings through your browser or device settings.

6. How We Share Information

We do not sell your personal information as a regular part of our business.

We may share information with trusted service providers when necessary to operate our business. These providers may help us with services such as:

• Website hosting and operation
• Payment processing
• Order fulfillment
• Shipping and delivery
• Email communication
• Customer service
• Website analytics
• Fraud prevention

These service providers receive information only as reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Southland Roots Co., our customers, or others.

7. Shopify and Third-Party Services

Our online store may use Shopify and other third-party services to operate our website, process payments, manage orders, provide analytics, and support other business functions.

These companies may collect or process information according to their own privacy policies and applicable laws.

8. Protecting Your Information

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

9. Children's Privacy

Our website is not intended for children under the age of 13 to independently provide personal information or make purchases.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can take appropriate steps.

10. Your Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Requesting access to information we have about you
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Choosing not to receive certain marketing communications

To request assistance with your personal information, please contact Southland Roots Co.

11. Email Communications

If you provide your email address, we may use it to communicate with you about orders, subscriptions, customer service, and other transactions.

With your permission where required, we may also send promotional emails.

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or how Southland Roots Co. handles your information, please contact us through our website.

Southland Roots Co.

www.southlandroots.com

By using our website, you acknowledge that you have read this Privacy Policy.