Box Club Subscriptions

• All Southland Roots Co. Box Club subscription payments are non-refundable once the monthly payment has been processed.
• Because each box is prepared specifically for our subscribers, we cannot guarantee refunds after a monthly subscription payment has been charged.
• If you no longer wish to receive future boxes, you may cancel your subscription before the next scheduled billing date.
• Canceling your subscription does not automatically refund a payment that has already been processed.

Clothing & Other Products

• Unless otherwise stated on the product listing, purchases of clothing, accessories, and other products are final sale.
• We do not accept returns simply because an item is no longer wanted, the wrong size was selected, or the customer changed their mind.
• Please carefully review product descriptions, sizing information, and other details before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible.

Please include:

• Your name
• Order number
• Description of the issue
• Photos of the item and packaging, when applicable

We will review the situation and determine whether a replacement, store credit, or other resolution is appropriate.

Lost or Delayed Packages

• Once an order has been shipped, delivery is handled by the shipping carrier.
• Southland Roots Co. is not responsible for carrier delays, incorrect addresses provided by the customer, or packages that are shown by the carrier as delivered.
• If your package appears to be lost or delayed, please contact the shipping carrier first. You may also contact us for assistance.

Exchanges

• Exchanges are not guaranteed and may not be available for limited-release or Box Club items.
• If an exchange is approved, the replacement item will be subject to availability.

Refund Exceptions

Nothing in this policy is intended to limit any rights you may have under applicable federal or state law.

Any refund or exception outside this policy is handled at the discretion of Southland Roots Co., when permitted by law.

Contact Us

If you have questions about a refund, return, damaged item, or order, please contact Southland Roots Co. through our website.

Southland Roots Co.

www.southlandroots.com